Who We Are
RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission
We Exist to Grow Your Business...PERIOD.
Our Values
- We are transparent
- We are good communicators
- We give back
- We have integrity
- We are positive
- We genuinely care
- We focus on education
Summary of Position
Reporting to the Web Services Manager, the Web Services Coordinator is responsible for supporting the web maintenance ticket queue and resource allocation.
We are looking for someone who is self‐motivated, positive, highly organized, and demonstrates excellent written and oral communication skills.
Position Responsibilities
- Monitor incoming support tickets and assist in routing and case/task assignment
- Perform regular sweeps of the queue for reporting
- Identify and call out delayed or stalled tasks
- Support the web maintenance team with collecting additional information from CSMs where needed
- Follow up on incomplete tasks and items requested by/from internal teams
- Respond to chats related to ticket inquiries in a timely manner
- Integrate workflow change requests as directed
- Participate in the coordination of internal projects
- Monitor and process a high volume of tickets on a daily basis
- Collaborate in the task assignment to various team members based on skillset, expertise and availability while ensuring each task assigned has a clear owner and deadline
- Ensure high priority tasks are immediately addressed
- Oversee the completion of all tickets, ensuring timely resolution and high quality
- Coordinate team communication while a site is launching
- Lead daily standups to facilitate transition of open tickets between shifts
- Address ticket creators’ feedback and concerns in a timely manner
- Identify recurring ticket trends and escalate as potential core issues
- Ensure team members are tracking time on tasks
- Upkeep of Team Scorecard, Scheduling documents
Requirements
- 2+ years of experience in an administrative or operational support role required
- Digital Marketing agency experience highly preferred
- Proven experience with web-based ticketing systems and/or customer service platforms required
- Strong organizational and problem-solving skills required
- Ability to multi-task and meet tight deadlines
- Ability to function within a fast-paced a high-volume environment
- Familiarity with web development, SEO, analytics and digital marketing principles required
- Experience with Microsoft Excel and project management software required
- Excellent written and verbal communication skills required
The total compensation for this opportunity includes a base salary range of $45,000 to $50,000 plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.
Benefits
We’ve got you covered!
RYNO is proud to offer a variety of benefits to support employees and their families, including:
- Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
- Performance-based bonuses
- Vacation and sick paid time off
- 10 paid holidays
- Monthly phone and data stipend
- Medical, Dental, Vision, and Life Insurance
- Annual continued education and tuition reimbursement stipend
- Comprehensive Employee Assistance Program
- 401(k) matching
- Leadership and advancement opportunities
- Awesome team merch!
About RYNO Strategic Solutions
RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
