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Commercial Sales Support Specialist I

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com

Position Summary: The Commercial Sales Support Specialist I is an entry level position that will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. This role is responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. They are the key link between customers and SIG SAUER. This position coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services. This position will collaborate with Finance, Sales and external parties such as dealers and distributors.

FLSA: Exempt

Job Duties and Responsibilities:

Build a working knowledge of sales, order entry, customer service, and account management.
Manage sales order execution from order entry to delivery, under supervision.
Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments.
Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines.
Interface with internal and external customers.
Identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders.
Support field sales on a variety of tasks related to the sale and/or development of business.
Review agreements, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
Collaborate with different team leaders in Sales, Customer Service, and Finance as partners to meet requirements of customers.
Utilize several different programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data.
Communicate order and account statuses to account managers and customers.
Physically inspect orders as necessary with a strong attention to detail.
Facilitate and participate in customer visits or events.
Engage in Continuous Improvement projects and tasks.
Participate in and sustain 5S Standards.
Must follow all required Safety and ISO procedures.
Miscellaneous duties as assigned.

Education/Experience & Skills:

High School diploma or equivalent required, Typically requires 0-2 years of work experience.
Firearms and sport optics knowledge or demonstrated aptitude is highly desired.
Excellent organizational and interpersonal skills.
An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
Intermediate knowledge of Microsoft Word, Excel, and PowerPoint. Basic working knowledge of ERP customer service support software, Oracle preferred, or other CRM.
Demonstrated ability to effectively prioritize multiple projects to manage on-time results and delivery.
Self-motivated and customer focused.
Highly adaptable professional with the ability to work well within a team environment.
Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
Ability to identify and analyze complex problems, and communicate findings and solutions clearly to key stakeholders.

Working Conditions:

Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks.
Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
Ability to lift up to 25 pounds.
Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards.
Safe use and handling of firearms and other products may occasionally be required.
Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates

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Commercial Sales Support Specialist I