Remote, USA

Company Overview:

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.

We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.

At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Company Overview:

Job Brief:

The RevOps Coordinator – Contracts will own and evolve our contract operations infrastructure. As a key member of the Revenue Operations team, you’ll lead the execution, enablement, and continuous improvement of contract-related tools and processes that support Sales, LegalOps, Finance, and Customer Success.

This role requires a systems-minded, detail-oriented individual who thrives on creating clarity from complexity. You’ll fully own the administration and optimization of our contract tools (including DocuSign and DocGen), lead onboarding and training for internal users, and serve as the go-to partner for process updates and troubleshooting.

Essential Function & Responsibilities:

Contract Process Ownership:

Own the end-to-end contracting workflow across customer contracts
Ensure accuracy and completeness of contract data in Salesforce and DocuSign
Monitor contract stages and ensure timely routing for approvals and signatures
Maintain and evolve the contract approval process, partnering with LegalOps, Finance, and Sales
Ensure compliance with internal policies, routing requirements, and audit needs
Proactively identify and implement process enhancements to improve efficiency and clarity

Tool Administration & Optimization:

Fully manage contract-related tools such as DocuSign, including template creation, updates, testing, and configuration
Partner with GTM Systems and RevOps stakeholders on any new tool evaluations or implementations tied to the contract lifecycle
Monitor tool performance and address bugs, escalations, or feature requests

Enablement & Training:

Lead internal training and onboarding for contract-related systems and processes
Create and maintain scalable, user-friendly SOPs, documentation, and enablement materials
Host regular refresher trainings and office hours to support adoption and consistency

Troubleshooting & Support:

Act as the go-to SME for contract-related issues across tools, workflows, and process questions
Troubleshoot escalations and liaise with LegalOps, IT, and RevOps Systems as needed
Provide timely support to internal stakeholders to keep deals and renewals moving

Reporting & Quality Assurance:

Build and maintain dashboards and reports to monitor contract performance, pipeline readiness, and renewal health
Own data quality initiatives for contract records across Salesforce, DocuSign, and other connected systems
Conduct routine audits and lead remediation efforts when gaps are identified

Minimum Qualifications:

Diploma or equivalent relevant experience
High attention to detail and ability to work independently and cross-functionally
Excellent project management, training, and communication skills
Strong knowledge of Salesforce, DocuSign, and contract-related workflows
Proactive, collaborative, and customer-oriented mindset

Preferred Qualifications:

Experience leading tool rollouts or change management initiatives
Understanding of SaaS or subscription-based contracting and renewal cycles

Location:

We are hiring for this position in the United States. This is a remote position.

Benefits:

Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

Flexible work-from-home arrangements
401K Match
Flexible vacation
Medical/Dental/Vision
16 weeks of paid parental leave (US)
Technical stipend
Professional development programs
Wellness programs

Compensation:

The salary range for this role is $50,000–$68,000 annually. Final compensation will be determined based on experience, skills, location, and other factors permitted by law. Depending on the candidate’s location, this role may be classified as hourly to comply with state-specific requirements.

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RevOps Coordinator - Contracts