REMOTE

Job Description

Primary responsibility is to provide Administration, Inside Sales Support and Customer Support to new and existing ATC clients. The role includes interfacing with clients and vendors on behalf of ATC in a fast-paced, ever-changing industry. This position has potential for growth into a Consultant or Project Management role within 12 to 24 months.

Responsibilities:

Inside Support:

Support Existing Client Requests: Moves, Adds, Changes, Deletions, Repair Requests, Etc.
Learn New Technologies and Acquire Industry Recognized Certifications.
Explain New Products to Existing and Potential Clients; Clearly Explain Problems to Clients & Set Right Expectations for Resolution.
Create & Maintain Client Records; Update Details in CRM System When Necessary.·

Consulting:

Draft Project Work Orders; Complete Audits of Potential Client’s Current Technology Landscape; Secure Quotes From Vendors; Draft Proposals for Potential Clients; Prepare Sales Presentations.
Reconcile Proposed Costs to Actual Invoiced Amounts; Track and Forecast Client Revenue and Commissions.
Assist Project Management Team with Client Onboarding and Project Implementations.

Qualifications:

Preferred Skills:

Desire to develop deep technical knowledge of the voice, cloud, network, and security and data/AI ecosystems.
Demonstrated ability to utilize personally developed matrices to make key client-facing decisions backed by research and logic.
Excellent and professional written, verbal and interpersonal communication skills.
Proficiency in the Microsoft Office Suite, Ticketing Systems, CRMs, and various other SaaS applications (specifically Airtable, Zendesk, Hubspot, etc.)
Efficient and effective ability to manage projects, tasks and workload in a fast-paced environment while adhering to strict deadlines.

Preferred Consultant Skills:

Business Acumen
Comfort Around Executives and C-Suite Leadership
Manage Multiple Roles & Responsibilities
Contribute to the Team at ATC

Benefits:

Health Insurance
Dental & Vision Insurance
Company 401k
Work from home options
Flexible work hour options
Professional Development Funds available

About ATC

Advanced Technology Consulting (ATC) specializes in IT consulting with professional services and solutions in five core areas: voice, network, cloud, cybersecurity, and data & AI. With a mission to deliver “the exact right solution through expertise, process, and partnerships,” ATC prides itself on achieving industry-leading CSAT scores of 98.4% and a 100 NPS. Join a team dedicated to driving results for businesses while creating a positive and engaging workplace for professional development.

As a High-Performance Organization (#HPO), ATC is built on five key pillars: trust-based relationships, innovation, collaboration, continuous improvement, and accountability. For technology consultants, this means joining a culture that values expertise, fosters creativity, and encourages active problem-solving. ATC’s commitment to knowledge sharing, professional development, and strategic partnerships empowers consultants to grow their skills, deliver exceptional results, and make a meaningful impact in the ever-evolving tech landscape.

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