Remote

Anaqua is seeking a highly motivated and proactive AQS Client Success Consultant to support our ongoing growth objectives. AQS, short for Anaqua Services, is our dedicated team responsible for managing global patent and trademark maintenance payments on behalf of our clients. The AQS Client Success Consultant will oversee front office client management for patent and trademark maintenance worldwide. The ideal candidate will have strong and proactive client relationship skills, effective communication abilities, comfort working within a matrix organization, and the capacity to manage multiple initiatives and shifting priorities simultaneously.

You’ll love this job if you like to:

Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate clients on the services
Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services division
Author and update process documentation
Engage in continuous process improvements and change management across the business

What you’ll need to be successful:

Diploma or related experience
3+ years of intellectual property experience
Superb attention to detail, accuracy and strong organizational skills
Experience MS Office technology (Word, PowerPoint, Excel, etc….)
Demonstrative proactive client relationship skills
Ability to multitask and work on multiple complex tasks
Ability to diligently review various documents and client files
Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
Maintain high level of confidentiality and professionalism
Motivated and the ability to work in a fast-paced, team environment
Ability to work independently and time management
Paralegal skills and knowledge of Intellectual Property
Experience in a change management environment is valuable

Perks & Benefits:

Hybrid or fully remote work model
Medical, dental, vision, life, and pet insurance
401(k) with company match
Casual and fun work environment
3 weeks of vacation
8 company holidays, plus 2 floating holidays

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on LinkedIn.

Anaqua is an Equal Opportunity/Affirmative Action Employer for Veterans and the Disabled, and all qualified applicants are considered for employment without regard to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, marital status, personal appearance, political affiliation, sexual orientation, gender identification, family responsibilities, genetic information, spouses of protected veterans, or any other characteristic or status protected by applicable law.

If you require a reasonable accommodation to complete the application process due to a disability, please contact Lindsay Fegan, HR Director at LFegan@anaqua.com. We will work with you to identify and provide appropriate accommodations that do not impose an undue hardship on the company.

As a federal contractor, Anaqua also maintains affirmative action programs to implement our equal employment opportunity policy for individuals with disabilities and protected veterans. Employees or applicants who wish to review the full narrative portion of Anaqua's affirmative action program for individuals with disabilities and/or protected veterans may schedule an appointment to do so by contacting HR Director, Lindsay Fegan during normal business hours.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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The total rewards package for this role is expected to include an annual salary between $55,000–$75,000, determined based on factors such as relevant experience, skills, and qualifications. Additional compensation may include a comprehensive benefits package.

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