About

This is a remote role from anywhere in the US.

Please note, this is not a commission-based position.

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.

The Renewal Specialist will be involved with the day to day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual price increases while maximizing retention rates and maintaining a positive relationship with our customers. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, etc. This position is for someone who is interested in being a strong individual-contributor on a highly entrepreneurial team.

What You Will do

Send monthly renewal quotes to customers.
Process and administer renewal quotes/contracts for customers in Salesforce.
Submit renewal contracts for customer signature.
Discuss annual price increases with customers and negotiate/pushback on customers as necessary.
Research and resolve customer inquiries/disputes as they arise via email/phone through cases and video meetings as needed.
Maintain records in the subscription management system.
Provide internal support to sales, legal, finance, and customer success teams.
Navigate and find necessary information in contract documents.
Be the primary contact for renewal related communication and the process that supports it.
Identify inefficiencies in the process and promote improvement of areas identified.
Perform other related duties as assigned.

Who You Are

Detailed with a focus on accuracy
Think thoroughly and independently
A strong team player with an emphasis on timeliness
A customer service enthusiast
Someone with the ability to work in a fast paced, ever-changing environment.
Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
Ability to multi-task, and be able to adapt to changing tasks and priorities quickly

What You Have
3+ years of experience in renewal execution and negotiation preferred
1-3 years of working experience in software sales, account management, or customer service environment a plus
Experience working directly with customers required
Sharp attention to detail with excellent organization skills required
Excellent verbal and written communication skills required
SaaS (Software as a Service) experience strongly preferred
Proficiency in Salesforce is a plus
Google experience preferred

What NEOGOV Offers

Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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Neogov jobs

Renewal Specialist