Build personal connections with guests through phone, email, and chat support.
Address a variety of questions and scenarios of travelers considering booking a Kasa stay.
Create a 5-star guest reservation experience through genuine care and efficient reservation support.
Assess guests' travel needs and recommend suitable Kasa accommodations resulting in booking.

Thrive in an environment with constant change and easily adapt to new processes, technology, and procedures.
Effectively manage repetitive guest interactions with tenacity, grit, humility, and humor.
Communicate verbally and in writing with genuine care and hospitality.
Approach problem resolution with confidence, empathy, and creativity.
Multiple years of experience in the hospitality or service industry.
Effectively execute established processes with precision and identify process deficiencies.
Operate with a growth mindset by seeking and providing feedback.
Reliable, with a commitment to arriving on time and flexibility to work nights and weekends.

Remote Work: Work from anywhere.
Kasa Travel Credit: Free stays and discounts for friends and family.
Competitive Salary: Compensation at or above market rates with additional earning opportunities.
Other Perks: Eligible roles may receive a wi-fi stipend, home office stipend, and more.

Kasa is the industry-standard brand and operator of flexible accommodations.

Kasa Living jobs