About:
- Build personal connections with guests through phone, email, and chat support.
- Address a variety of questions and scenarios of travelers considering booking a Kasa stay.
- Create a 5-star guest reservation experience through genuine care and efficient reservation support.
- Assess guests' travel needs and recommend suitable Kasa accommodations resulting in booking.
Experience:
- Thrive in an environment with constant change and easily adapt to new processes, technology, and procedures.
- Effectively manage repetitive guest interactions with tenacity, grit, humility, and humor.
- Communicate verbally and in writing with genuine care and hospitality.
- Approach problem resolution with confidence, empathy, and creativity.
- Multiple years of experience in the hospitality or service industry.
- Effectively execute established processes with precision and identify process deficiencies.
- Operate with a growth mindset by seeking and providing feedback.
- Reliable, with a commitment to arriving on time and flexibility to work nights and weekends.
Salary and Perks:
- Remote Work: Work from anywhere.
- Kasa Travel Credit: Free stays and discounts for friends and family.
- Competitive Salary: Compensation at or above market rates with additional earning opportunities.
- Other Perks: Eligible roles may receive a wi-fi stipend, home office stipend, and more.
About Kasa Living:
Kasa is the industry-standard brand and operator of flexible accommodations.
