Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda.
Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience.
Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice).
Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment.
Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact.
Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch.
Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy.
Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives.

3-5 years of product management experience delivering highly successful and innovative customer-facing platforms or internal systems.
Demonstrated experience with customer service operations, ideally within the banking or financial services industry including knowledge of the disputes management process.
Proficiency in data analysis with complex SQL queries and visualization and analysis tools such as Tableau and Amplitude.
Proven track record of driving results in a fast-paced agile environment.
Excellent communication skills to succinctly articulate concepts, ideas, and recommendations to stakeholders of all levels.
A genuine passion for understanding and solving customer and agent pain points.
A bias for proactive action with a results mindset.

Pay range: $100K - $150K

Varo is an entirely new kind of bank. All digital, mission driven and FDIC insured.

Varo Bank jobs