CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This position is fully remote and is expected to work 12:00AM - 8:30AM EST Thursday - Monday. The position location preference is West Chester, PA or Louisville, KY vicinities.

CTDI is in need of a seasoned Customer Service Coordinator to work on one of our high-visibility programs that supports our customer-facing website.

Responsibilities

Assist customers with all customer-related business activity.
Process customer orders, including assisting customers with system challenges.
Administer customer contact through to completion using predefined scripts.
Submit support tickets and follow – up on customer issues.
Interface with corporate and operations team.
Maintain automated “Help Desk” customer services database.
Interface with customers through various mediums. including: Live Chat and e-mail.

Required Skills

Excellent customer relations and interpersonal skills.
Excellent oral and written communication skills with the ability to understand and clearly express thoughts.
Strong organizational and analytical skills with ability to multi-task.
Ability to work under pressure and independently.
Excellent problem-solving skills.

Experience

Experience with basic PC software programs including MS office, excel, word, power point, or related programs.
2+ years customer service or related experience.
Experience in a call-center type environment preferred.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

Weekly pay every Thursday
Monthly Incentive Bonus
Positive, team-oriented, inclusive workplace
Health, Dental, Vision, & Prescription Coverage
Paid holidays, vacation, & sick/personal time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Employee assistance program
Flexible spending account
Tuition reimbursement

Work Authorization

United States (Required)
Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

CA Residents only click here to view CTDI's California Privacy Notice Agreement

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