Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Technology Advisory team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for an Intuit Client Success Manager to join their dynamic team.

Position Responsibilities:

Serve as the trusted advisor for a portfolio of high-value clients using Intuit Enterprise Suite, QuickBooks Online, Payroll, Time, and related solutions.
Proactively engage with clients through regular check-ins to ensure satisfaction, identify opportunities, and anticipate challenges before they arise.
Provide expert-level phone, email, and chat support for complex inquiries.
Guide clients through troubleshooting, configuration, and optimization so they can maximize efficiency and ROI.
Partner with internal support engineers to resolve escalations quickly and effectively.
Build and maintain reporting systems to track client health, highlight recurring issues, and identify opportunities for product or process improvements.
Monitor, analyze, and own key performance indicators (KPIs) tied to customer retention, adoption, and service efficiency.
Oversee client-specific implementation and optimization initiatives from start to finish.
Coordinate cross-functional teams to ensure projects are delivered on time, on budget, and aligned with client goals.
Lead and develop a team of 3–6 professionals, providing coaching, feedback, and growth opportunities.
Create a culture of accountability, collaboration, and continuous improvement.

Qualifications:

3+ years in customer success, account management, or client support.
Hands-on experience with QuickBooks Online (QBO) is required; QuickBooks ProAdvisor certification strongly preferred.
Familiarity with accounting workflows and financial processes is a plus.
Strong troubleshooting abilities to resolve client issues efficiently.
Proven ability to develop trusted, long-term relationships with clients and internal stakeholders.
Experience managing and mentoring a team (3–6 people), with a track record of driving performance and professional growth.
Comfortable navigating change and ambiguity while keeping clients confident and informed.
Excellent written, verbal, and video presence to engage clients and deliver polished presentations.

$115,000 - $155,000 a year

The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.

The application window is anticipated to close on November 4th, 2025 and may be extended as needed.

Why work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

Perks/Benefits we offer for full-time team members:

- Medical, Dental, and Vision Insurance on the first day of employment

- Flexible Spending Account and Dependent Care Account

- 401k with Profit Sharing

- 9+ holidays and discretionary time off structure

- Parental Leave – coverage for both primary and secondary caregivers

- Tuition Assistance Program and CPA support program with cash incentive upon completion

- Discretionary incentive compensation based on firm, group and individual performance

- Incentive compensation related to origination of new client sales

- Top rated wellness program

- Flexible working environment including remote and hybrid options

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.

- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.

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Intuit Client Success Manager