Job Details

Description

Starting Pay: $18/hr

Full Time WFH

Schedule Requirements: 1 Saturday per month

Blackout Dates: Last 3 business days of the month required

Reports To: AVP, Initial Contact Team

Who We Are:

As part of the Larry H. Miller Company, Prestige Financial Services has enjoyed nationwide success in sub-prime auto financing. For over 30 years we have worked to provide unique opportunities for credit-disadvantaged consumers through competitive financing auto loans. We are committed to providing the best experience for our customers while promoting growth and opportunity for our employees, all in support of our mission, "To Enrich Lives."

What We Offer You!

Medical/Dental/Vision/Life Insurance/Disability/AFLAC/401k
Paid Time Off from DAY ONE!
Paid Parental & Adoption Leave
Holiday Savings Account with Company Match
Dependent Child Scholarships
Flexible Shifts
Paid Service Days
On-Site Workout Room
Employee Coffee Shop & Food Market
Massage Chairs, Gaming Systems, Foosball and Ping Pong Tables
Discounts at Megaplex, Bee’s Games, etc.

Your Role: As an Initial Contact Team, you will be able to utilize your knowledge on current and up to 29 days delinquent accounts. You’ll be able to communicate account information efficiently to negotiate payment plans in a manner that will build a good rapport with the customer and resolve account delinquency and prevent loss.

Responsibilities:

Manage and collect on accounts that are 0-29 days delinquent
Handle portfolio/ track and review loss accounts
Follow and adhere to account and compliance requirements
Protect the legal, financial and moral well-being of the company
Other tasks assigned by management

Proficiencies:

Builds constructive relationships with people both similar and different to self
Works out tough agreements and settles disputes equitably
Establishes and maintains effective customer relationships
Displays a can-do demeanor in good and rough times
Has a history of exceeding goals successfully
Consistently at work and on time and positively responds to strategic direction

Qualifications:

High school graduate or comparable
Collections or Customer Relations experience required
Can communicate quickly, effectively, and accurately through incoming and outgoing calls, email and text while notating accounts
Proficient typing skills
Ability to read and comprehend instructions and information
Ability to use office equipment and computers
Basic knowledge of Microsoft Office
Effective time management and ability to multi-task
Ability to read and comprehend instructions and information

Physical Requirements:

Ability to remain stationary for continuous periods of time. Constantly operate a computer and phone. Frequently communicates with customers, coworkers, and managers about accounts. Able to exchange accurate information in these situations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

Prestige Financial Services jobs

Initial Contact Team