At Membrain, Customer Success is about focusing on our customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.

Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges.

Responsibilities:

Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain
Successfully onboard new customers
Enable customer growth through proactive expansion strategies
Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized
Produce helpful enablement resources for our customers
Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers
Collaborate with internal teams to continually improve our products and services

The output of your work:

Onboard new customers
Build meaningful relationships with key stakeholders for your customers and their partners
Win expansion projects
Renew your customers accounts

About You

You are:

At ease in dialogues with CEOs and sales leaders
Tech-savvy and very interested in technology and software
Comfortable navigating complexity
Always looking for personal growth and sharing our values
Highly professional with a strong work ethic
Fluent in English (verbal & written) - fluency in French or Spanish is a plus
Resident of the State of Georgia, Michigan or Ohio in the United States

You have:

3+ years of experience in an account management or customer success role
Experience working with B2B customers
Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation
High empathy and a customer service attitude
Preferably, experience in B2B sales
An eagerness to always learn and become better than yesterday
Worked with CRMs and know why some suck 😉

What it will look like

During the first 30 days, you will:

Learn the foundation of why Membrain exists and how we serve our customers
Have a good grasp of how Membrain works as a product
Become familiar with the tools and platforms we use
Learn the product, market, competition, and customer challenges
Have had initial contact with most of your customers

After 90 days, you will:

Explain to others what Membrain does and how it works
Have had contact with all team members
Have closed at least one renewal or expansion project

After a year, you will:

Know Membrain inside and out, tied to business benefits
Become a role model for new hires and help the team grow
Continually learn about all things needed to stay on top of your game

Membrain jobs

Customer Success Advocate