Job Type

Contract, Temporary

Description

LOCATION: Must reside in a Go Ape operational market/state.

Description

Are you seeking a job opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates for a Guest Experience Coordinator role to establish and maintain a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.

What does a Guest Experience Coordinator do?

Field inbound calls from customers and assist with their inquiries about Go Ape activities, group sales, or their existing reservation.
Conduct outbound calls when necessary to follow up on guest reservations.
Maintain a high level of professionalism when communicating with customers.
Resolve guest issues as they relate to bookings by providing timely and accurate information.
Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.
Record and track data related to group bookings, guest inquiries, and issue resolution.
Support sites as a point of contact for guest issues during site operational hours.
Communicate with sales, marketing, and sites to arrange special booking events.
Maintain all communications through the company CRM, Booking Tools, and Ticketing System.
Monitor and respond to guest posts on social media and review sites (TripAdvisor, Yelp, Google).
Provide cross-departmental support as necessary.
Serve as a point of contact and support for our third-party call center, providing timely assistance, approvals, and guidance to ensure accurate and consistent guest communication.
Respond to and track donation requests.
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
Performs other duties and responsibilities as required or requested.

Requirements

What’s it take to be a Sales and Customer Service Representative at Go Ape?

Demonstrated experience in customer service.
Basic Computer Skills (Excel, Word, etc.), but intermediate skill level with Microsoft Suite is preferred.
Exceptional written and verbal communication skills.
While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.
Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.

Pay Rate: Starting $13.00-$17.00/hr, based upon experience and market

Status: Temporary, with opportunity for full-time hire

Schedule: Thursday - Sunday, flexibility to work 8 hour shifts from 9am ET - 7pm ET

Go Ape USA jobs

Guest Experience Coordinator