Your responsibilities

In this role you will work very closely with BILSTEIN Regional Sales Managers and our B2B customers in the automotive aftermarket industry to provide sales support.

Responsible for providing B2B customer sales support to assigned accounts.
Assist customers with securing proper product information, availability and pricing data to maximize their sales capabilities and maintain positive relationships.
Assist B2B customers with shipment related issues and coordinate with various shipping carriers
Document inquiries using CRM software (Hubspot).
Maintain customer related data including order entry within SAP system.
Maintain positive relationships with customers.
Provide primary sales support via phone and e-mail.
Work 7:30am to 4:30pm Pacific Time.

Your benefits

Bilstein has great benefits to offer!

A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
Multiple competitive Health, Dental & Vision Coverage options.
401K matching program.
Paid time off + 13 paid holidays.
Paid volunteer hours.
Tuition reimbursement program.
Gym reimbursement.
Company-paid short-term disability and life insurance.
Internal growth opportunities.
Employee Assistance Program (EAP).
Discounted BILSTEIN products.

Your profile

This is a fully remote role. Travel to one of our sites may be required 1-2 times per year for training or other events. This position works 7:30am to 4:30pm Pacific Time. Our ideal candidate has the flexibility to occasionally work Eastern business hours as needed for coverage.

Automotive industry knowledge is preferred.
SAP experience required.
Strong customer service skills (verbal and written) and ability to be on the phone with customers the majority of the day. Low to medium incoming call volume.
Strong organizational skills, attention to detail, and accuracy.
Ability to multitask on the phone and email while looking up system information.
Proficient with MS Office (Outlook, Word, Excel).
Strong English communication skills (verbal and written).
Ability to maintain a professional demeanor in challenging situations.

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