Job details

Pay

$20 - $22 an hour

Job type

Full-time

Shift and schedule

Overtime
Weekends as needed
Rotating weekends

Work setting

Remote

Benefits

Pulled from the full job description

Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Full job description

ABOUT US

AptDeco (YC W14) is a peer-to-peer marketplace for buying and selling quality used furniture. Our customers love us because we take care of all the logistics on their behalf. We are ambitious, engaged, and excited about disrupting the secondhand furniture industry. Moving can be stressful and we’re working everyday to ease this hassle for people across the NYC area and beyond.

AptDeco is committed to building diverse, inclusive, and equitable teams. We’re proud to be an equal opportunity employer and strongly encourage individuals from a wide range of backgrounds to apply for positions.

ABOUT THE POSITION & TEAM

At AptDeco, Customer Care Associates are responsible for ensuring that our customers have an extraordinary and seamless experience every time they buy or sell furniture with us. Our customers love us because we take care of all the logistics on their behalf. As a member of the Customer Support Team, you’ll represent AptDeco and be the voice of the brand. The right person thrives in a fast paced environment and loves to find creative solutions to problems.

QUALIFICATIONS

Strong organizational, analytic, written, and verbal communication skills.
Experience in a customer service or technical support environment with a strong desire to help people.
Excellent time management skills and self-motivation. You follow through on tasks and don’t get overwhelmed easily.
Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge.
Familiarity with G Suite apps.
Previous experience working at a startup is a plus.

ABOUT THE ROLE

Entry-level position
Full time hours
Fully Remote

You are...

A utility player: You’re priority is finding resolutions to customer issues early, late and often.
Self-driven and motivated:You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily... You understand the impact of a highly-satisfied, excited community of users; you are slightly obsessiveabout grinding away at issues.
Solutions-oriented: You’re a problem solver. When presented with a challenge, you search for creative solutions before involving others.
Naturally curious and adaptive: You're innovative, extremely creative and constantly looking for ways to improve upon things.
Fun!!! and empathetic: You’ve been described as a people person. You can talk to anyone in any situation. Your engagement makes the customer feel and know they are your top priority. You're flexible, fearless, and excited to help build something awesome and share it with the world.
A confident communicator: You are self aware, well-spoken on the phone and eloquent in emails. You are the voice of AptDeco.

RESPONSIBILITIES

You'll be tasked with supporting our users with OMG-Amazing!service and inspiring a growing user base to share the AptDeco experience. You'll have great opportunities to develop & foster various skill sets:

Customer relations: Tame upset customers and turn them into passionate evangelists. Respond to emails & support issues promptly.
Customer development: Identify new ways to get the AptDeco experience in front of new users. Identify and engage community advocates who are equally passionate about making buying & selling used furniture a breeze.
Product development: Work closely with our engineering & operations teams to streamline process and assist in intelligently scaling a vibrant business.
Operations: Coordinate logistics between buyers, sellers and moving partners
And much more!

COMPENSATION

$20-$22 Per Hour With Overtime As Needed

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Shift:

Day shift
Evening shift
Morning shift
No nights
Rotating shift

Work Location: Remote

AptDeco jobs

Customer Experience Associate - Full Time