Work Schedule

Other

Environmental Conditions

Office

Job Description

Role is for internal back-office support for a Sales Team which sells Service and Maintenance on OEM Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders.

This role a fully remote role. Non- negotiable shift will be Monday through Friday 11:30 AM - 8:30 PM EST

What does our role require

• We act as point of contact for internal departments to resolve customer questions and requests. Main customers are internal (Sales Team.)

• We collaborate with other internal teams to provide timely response to Public and Private Tender invitations with local Service Operations Offices..

• We’re responsible for data quality in SAP Database: Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment.

• Responsible for preparing service quotations, booking contracts against purchase orders and delivering invoices electronically, within the company rules and guidelines.

• Works together with Regional Managers and Team Leaders to resolve queries.

• Our daily communications consist mainly writing emails! We are making a minimal amount of outgoing phone calls, mainly to the Sales Team in which we support.

• Coordinate with team members to identify, document and resolve efficient procedure.

Frequent Contacts:

Internal - Primary

• Daily communication with Team Leader, (resp. Manager Service Operations EMEA), Sales and other sections as needed.

External - Secondary

• Both verbally and in writing, at all levels, with the Division's customers.

How do we identify a strong candidate?

• Basic Knowledge of SAP database or equivalent CRM software.

• Strong communication! (Written and Verbal)

• Fluent in English - Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)

• Good Understanding of a service business and customer experience.

• Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.

• Must possess excellent administrative and interpersonal skills, and the ability to prioritize many types of tasks in a fast-paced office environment.

• Ability to work in a hybrid office/remote environment.

• May require occasions travel for meetings and training across our locations.

• Pays attention to details, produces accurate work and consistently meets deadlines.

• Ability to handle multiple assignments, has good judgment, and prioritizes projects and time efficiently

Requirements:

• High school Diploma is required. Secondary education is a bonus

• 1-3 years of administrative experience

• 2 years of Customer Service Experience

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $23.00–$24.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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