Remote
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Provides implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs, this also includes support for analytical software and associated dedicated hardware as well as administrative support for server-based laboratory applications.
Essential Functions and Other Job Information:
- Troubleshoots and resolves application-specific support issues.
- Executes change requests and qualifications.
- Maintains system documentation.
- Liaises with and assists senior staff and other internal groups for issue escalation.
- Job Complexity Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Job Knowledge
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Supervision Received
Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Business Relationships
Contacts are frequent with individuals representing other departments, and / or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function, or the department, or which may be of sensitive nature.
Qualifications:
Education and Experience:
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
- Technical positions may require a certificate
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) or equivalent combination of education, training, & experience.
Knowledge, Skills and Abilities:
- Familiarity with server administration and architecture (Windows Server, Linux) or relational database concepts
- Familiarity with desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc)
- The ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
- The ability to troubleshoot and resolve a wide range of application problems working with senior staff
- Self-motivated with the initiative to see issue resolution through to completion
- Business focused approach with strong interpersonal skills
- Positive attitude with a commitment to a high quality of work
- Demonstrated competency to learn new technical skills
