At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.

What you will be doing

Case manage client questions and feedback regarding our products and services
Support client base through the onboarding process
Analyze and identify trends in client activity and inquiries
Provide exceptional service to our clients and identify opportunities to go above and beyond
Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
Identify and develop operational efficiencies to scale the business and processes
Be the voice of the client and provide input to product specifications based on client feedback

What we look for in you

Excitement to work in a fast-paced fintech startup environment
Customer-facing experience preferred (i.e. food/hospitality/retail)
Positive attitude and energy
Strong critical thinker
High confidence, low ego
Great communicator, conversationalist
Highly adaptable
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

Salary: $70,000 - Full Time
Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
In-office lunch benefit
Open to a remote position after training

Interview Process

Screening Video Call (30 minutes)
Role specific interview block (1 hour with 2 River employees)
Prompted Writing Sample
Culture & Executive Interview (1 hour block with 2 River employees)

River jobs

Client Operations Associate