Job Details

Level: Entry

Remote Type: Fully Remote

Salary Range: $11.50 - $12.00 Hourly

Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!

RESPONSIBILITIES:

In this position, you will be providing technical troubleshooting support for customers with various home medical equipment.

Consult with customers to understand their issues and determine the best troubleshooting option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

High School Diploma, GED
Experience working on a computer
Excellent verbal communication skills
Great customer service is a must
Enjoys working on a team
Previous CNA or Medical assistant experience is a plus
Previous contact center experience is a plus

TRAINING:

Two weeks of paid training in a group environment
Systems Training
Live Remote Training
100% attendance required

SCHEDULE:

Full time
1st shift
Monday-Friday

BENEFITS:

Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

ACC Premiere jobs

Technical Support Representative (Entry Level)