Job Details

Level

Entry

Job Location

Dubuque Office - Dubuque, IA

Remote Type

Fully Remote

Salary Range

$12.00 - $12.50 Hourly

Description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!

Pay rate: $12.00 -$12.50/hour

RESPONSIBILITIES:

In this position, you will be representing a national building maintenance company. Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well. Our team is the primary contact between our client and their customers for all their service needs.

Address and resolve customer inquiries
Document and update customer records based on interactions
Dispatch new requests for urgent and emergency services
Manage multiple customer inquiries quickly, accurately, and efficiently
Navigate various customer systems to communicate scheduling, billing, and completion information

WORK ENVIRONMENT AND WORKSPACE:

Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.

TRAINING:

Five weeks of paid training in a group environment
Day shift training
Systems Training
Live Remote Training
100% attendance required

SCHEDULE:

Full time
2nd shift (afternoons and evenings)
3rd shift (overnight)
Weekend availability

BENEFITS:

Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program

ACC Premiere jobs

Service Request Processor - $12.00 - $12.50/hr