Insurance AMS Product Support Representative

Why do we get out of bed every morning?

Everything we do here at HawkSoft is for the benefit of our employees and for the benefit of every independent insurance agency in this great nation. We do all we can to help our employees and their families accomplish their unique goals in life. We're always looking for new ways to serve independent insurance agencies as they serve their communities. These two passions are our north star.

How do we do it?

HawkSoft is a family. Relationships are the key, whether they are with our employees and their families, with our customers, with our partners, or with our communities. We invest in these relationships. Here at HawkSoft, you are not a number. You are family.

Our core values are deeply rooted and are reflected in what we do each day.

We work to live, don't live to work
We live every day with attitude of gratitude
We pursue growth and learning
We do the right thing
We strive for the good of all
We value communities
We deliver exceptional experiences
We focus on solutions

What do we do?

HawkSoft is a family-owned business that provides software solutions to independent insurance agencies, enabling them to build and maintain relationships with their own clients. Customer experience is one of our pillars of success. As such, we invest heavily in an industry-leading team of agency support representatives who daily make a difference in quickly helping independent insurance agencies.

How can you help?

We are seeking additional product support representatives with insurance experience, who can join our elite team and play a key role in our company's ongoing success.

HawkSoft has continued to grow, even during Covid, and a lot of our growth is internal. We do our best to hire new employees with an eye towards their own growth and future. Our product support team is where you can get your foot in the door, learn our program, and then grow with our company, as you learn more about additional opportunities within our company. This growth is what drives our hiring, as we have members move to other departments within HawkSoft, we need to replenish our team, to continue to provide our support to our customers.

Product support representatives are responsible for assisting insurance agencies as they learn and use our Client Management System and other HawkSoft solutions.

We provide our product support representatives with competitive wages (starting wage $19.24/hour) and a variety of benefits and perks:

Work From Home: You'll have the ability to work from home (We provide the computer & other equipment)
Coverage: Four Medical, Dental, & Vision insurance plans offered
100% company-paid Life, AD&D, short- and long-term disability
401K: We help you save for retirement. Join the plan in 90 days with a company match.
PTO: Exceptional PTO/Vacation time
Work/Life Balance: Our management team truly supports our core value of work to live not live to work.
Career Advancement Opportunities: HawkSoft continues to grow and loves to hire from within
Performance Reviews: Yearly performance & compensation reviews
Discount on gym membership
Education: We offer great tuition reimbursements and encourage our staff to continue to grow in their careers.

If you are looking to work at a place like HawkSoft, and to be part of an industry-famous team, making a difference each day, we would love to talk to you about becoming the next member of our HawkSoft family.

Product support representatives pride themselves on their professionalism, are outgoing, and have the following skills and related experience:

Insurance experience
Excellent communication skills
Strong phone presence
Computer skills
Multi-tasking skills
Troubleshooting and problem-solving skills

HawkSoft jobs

Insurance AMS Product Support Representative No weekends or nights