Remote USA

Description

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

Castle Connolly, a subsidiary of Everyday Health Group, is looking for a high-performing and driven individual to join our Account Management team to support our physician and hospital sales. The Customer Success Specialist (CSS) will be a key member and report to the Director of Customer Success. This position will be essential for providing outstanding customer service, help maximize revenue and exceed team targets. The CSS will be responsible for cross selling and upselling integrated packages to doctors, marketing professionals and practice managers who are part of the Castle Connolly Top Doctor database. The CSS will collaborate with the inside sales representatives and sales leadership to deliver support that optimizes the overall team performance. The ideal candidate will have previously worked with physicians and/or practice managers, be well organized, self-motivated, a team player, possess extreme attention to detail and business acumen. Also, they will have the ability to work in a fast paced, everchanging and multitasking environment.

Key Responsibilities

Manage active existing physician and physician practice accounts on a day-to-day basis
Secure account renewals for existing business and upsell additional products and new opportunities
Onboard and ensure prompt setup of new accounts
Utilize CRM tools for record keeping and account information sharing
Collaborate with other departments including research, marketing, editorial, social and ad operations
Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
Demonstrates highest level of organizational skills and is detail oriented
Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
Demonstrates a sense of urgency to attain and exceed desired results
Displays excellent troubleshooting and creative problem-solving skills
Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
Ability to respond and react in a timely manner to requests from peers and external customers
Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines
Other core competencies will be defined by your direct manager

Job Qualifications

1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
Organizational skills with ability to manage multiple projects and deadlines simultaneously
Detail-oriented with the ability to follow through on commitments and deliverables
Professionalism, responsiveness, and a customer-first attitude in all interactions
Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset
Ability to work independently and collaboratively in a fast-paced, team-oriented environment
Excellent written and verbal skills
Experience with sales teams, sales partners, or b2b customers
Experience with PowerPoint, Excel & email marketing platforms
Experience with CRM systems, Salesforce is preferred
Diploma

Life at Everyday Health

At Everyday Health Group, the Health & Wellness division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

Everyday Health offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan. We are committed to work-life balance with Flexible Time Off, Volunteer Time Off and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

Our Culture and Values

We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.

At Ziff Davis & Everyday Health Group, we remain dedicated to creating an environment where everyone feels valued, respected and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity and Inclusion has always been about fairness, equal opportunity and belonging, which enables us to attract and retain the best talent, regardless of background or circumstances, allowing our thousands of employees worldwide to thrive.

The Company provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience and geographic location. The salary compensation for this role is $45,000 to $50,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

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Customer Success Specialist