Job Description

As an Order Support Agent for the Large Product Fulfilment Team, you’ll resolve delivery and installation issues for our clients. An Order Support Agent is responsible for the resolving of customer escalations via phone, emails, and/or forms related to install and delivery services to include but not limited to; product/property damage, system issues, product availability, reschedules, and status updates. You’ll work daily with retail stores, field support and external customers. You’ll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location. Candidates are expected to work the closing shift 12:30pm-9:00pm CST.

What you’ll do

Deliver resolutions to customers in a timely and satisfactory manner
Develop root cause analysis on every issue escalation to improve Geek Squad processes
Work with business partners to resolve escalations within service level agreement time frames
Communicate when product and service delays occur
Create clear, concise, and up-to-date documentation
Collect insights and provides feedback to the relevant teams to help our people continuously improve

Basic qualifications

1 year of contact center, services, merchant, retail or related experience
Available to work all shifts including nights and weekends
Advanced written and verbal communication skills
Wired high speed internet

Preferred qualifications

Previous Leadership experience

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™

Best Buy is an equal opportunity employer.

Auto Req. ID 960621BR

Location Number 100010 Remote - Florida

Address Remote

City Tallahassee

State Florida

Pay Range $15.82 - $24.12/hr

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

Best Buy jobs

Order Support Agent