Remote - US, Select Cities

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.

It’s with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to the Senior Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Manager you'll be responsible for:

Negotiating annual subscription renewals and upsell opportunities
Performing regularly scheduled executive business reviews with key stakeholders to ensure customer goals are being met
Analyzing customer performance data and making recommendations to ensure revenue growth
Forecasting and reporting on the health and risk of assigned accounts
Proactive relationship management with accounts to maintain overall customer health
Maintaining a deep understanding of Beyond Pricing’s suite of products
Managing approximately 50-80 accounts at a time
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product team, communicate trending customer feedback and ideas
Driving customer adoption, retention, and satisfaction for assigned book of accounts
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

Customer empathetic - you'll find fulfillment in helping customers reach their goals
People driven - you enjoy working with clients and want to provide an excellent customer experience
Analytical - you’re comfortable with data and leveraging it to make strategic decisions
A team player - you pride yourself on going above and beyond for teammates and customer

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

2+ years of relevant experience at a SaaS company
Solid understanding of Customer Success best practices
Strong negotiation skills - you have experience handling and negotiating customer renewals
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Highly motivated, driven self-starter

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Beyond Pricing jobs

Customer Success Manager