Job Ref: 165006

Location: Providence, RI 02908

Location Flexibility: Remote

Category: Customer Experience

Job Type: Full-time

Job Status: Non-exempt

Anticipated Closing Date: Sept. 3, 2024

Pay Basis: Hourly

Pay Range: $30900.00 - $52000.00 Annually ($14.86 - $25.00 Hourly)

UNFI is looking for a Customer Experience Representative to join their team.

UNFI is North America’s Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers, and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses – for the better. Better Food. Better Future.

Purpose:

The Customer Experience Representative will provide an excellent customer experience and maintain strong professional relationships with internal and external customers. The Customer Experience Rep is the primary reference point assisting with multimedia ordering devices and the UNFI Web. Assist customers nationally with order and claims processing, order status, and troubleshooting issues. Participate in sales and other customer communication events. Aid and assist in the deployment of new tools, system implementations and upgrades.

Job Responsibilities:

Assist customers with orders, claims, and furnishes information on products.
Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.
Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
Assist customers with general UNFI website questions.
Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team.
Research and resolve problems with orders and claims.

Key Requirements:

High School Diploma/GED
<2 years customer service experience or other related business experience
Call Center experience preferred
Proficient in Microsoft Applications including Excel, Word and Outlook

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Company:

UNFI Wholesale Inc.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), check benefits page for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

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Customer Experience Representative- Remote