PeaceHealth is seeking a Patient Access Representative - Quality & Coordination, Call Center, for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.14 – $29.90. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Remote after 6 weeks onsite training in Vancouver, WA. Hours are Tuesday-Friday 8:30am-5pm, Saturday, 7:45-5pm.

***Hiring Bonus may be Available. *** Spotlight on PeaceHealth Southwest Medical Center Vancouver, WA A Better Workplace Community

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the position:

Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
Collects patient balances, co-payment, co-insurance, or other payment types.
Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
Responds to customer’s inquiries.
Assists with departmental coverage as needed.
Manages daily appointment schedules which may include reminder calls and calling all referrals.
May transport patients utilizing escort or wheeled transport equipment.

What you bring:

Minimum of 1 year Required: Medical office or related customer service experience and
Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook
Strong background in customer service may be considered in lieu of medical office or related experience.
Must be able to manage conflict effectively and professionally. (Required)
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
Good customer service skills and good interpersonal skills. (Required)

For a full description of the position, or for questions, please email KShepherd@peacehealth.org.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

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