Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

This is a remote position and is open to US candidates at this time.

Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s Enterprise and Global customers. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is passionate about ensuring that customers receive maximum business value from their ProductXM investment. The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value.

How you'll make an impact:

Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale. The CSM will sometimes come into the pre-sales cycle to help with a flawless transition and positive customer experience
Leads the adoption of all licensed products and ensures the customers are receiving business value and return on investment
Recommends and executes joint success plans with their portfolio of customers
Executes business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
Captures metrics and KPIs and documents them in Salesforce
Helps customers plan and execute a digital shelf program - this is often organizational change for our customers and a key piece of the role!
Evangelizes customer success stories and customer success systems and processes

You'll Enjoy This Role If You Have:

3+ years of success as a customer success manager, consultant, technical account manager or equivalent
Proven track record of driving measurable customer outcomes and success
Experience managing large, sophisticated projects and/or programs
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Has handled ambitious or complex customers or situations and can demonstrate resolutions
Must work within a team environment with sales, services, product and marketing peers
Ability to navigate data and people to find answers

What we have for you:

Competitive Salary
Equity
401 (k)
Unlimited Vacation
Full Benefits: Medical, Dental, and Vision Insurance
Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
FSA: Medical, Commuter, and Dependent Care
Referral Bonuses

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At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

We pay market rates, which are competitive and equitable
We pay based on performance and proficiency, not tenure
We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

US National Pay Range

$79,000—$93,000 USD

Salsify jobs

Customer Success Manager