What Individualized Care contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research, and patient care to internal business units and external customers.

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.

This is an onsite position with NYC Health + Hospital -Queens Medical Center

Shift time is 8:00 AM-5:00 PM Eastern Time

Responsibilities:

Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes
Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
Extensive patient education/counseling to determine eligibility for assistance
Identify and resolve rejected applications, including accessing comparable drug regimen
Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
Manage drug recovery application process
Monitor and track the value of drugs recovered for billing and reporting processes
Maintain security and confidentiality of patient information

Qualifications

2-4 years experience preferred
New York Pharmacy Technician License, required
Strong communication skills
Strong Microsoft Office skills
Able to work independently and solve problems on behalf of Cardinal and the customer
Must be able to prioritize work to maximize job effectiveness
Excellent interpersonal skills
Strong ability to work under pressure and meet deadlines
Must be detail-oriented with strong follow-up skills
Strong telephone presence/etiquette
Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
Knowledge of hospital and clinic operations, preferred
Experience working in a high volume, dynamic (changing) environment, preferred
Experience working with the public in a healthcare environment, preferred
Experience with low-income/special needs public is preferred
Experience with social programs and/or charitable organizations, preferred
May require vendor credentialing

What is expected of you and others at this level

Applies basic concepts, principles, and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Pay rate: $33.60 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental, and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before payday with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 5/24/2026*if interested in opportunity, please submit application as soon as possible.

New York City Metro Area

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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