Customer Service Representative

Position Summary ... OPEX Corporation is seeking to fill a full time Customer Service Representative for the Parts and Shipping department. This role will be responsible for various tasks including, but not limited to: creating orders, performing research on parts numbers, maintaining and monitoring inventory levels, running reports, communicating with customers and OPEX employees, and other office duties. This position is Monday through Friday 8-4:30p with occasional overtime. If you are a communicative, diligent, punctual and detail oriented individual then OPEX may be the right place for you to pursue your career.

Essential Responsibilities • Create orders to allocate the service need for parts • Perform research on part numbers for customers • Maintain, monitor and run reports for service inventories through Oracle • Perform research on backorders • Communicate and consult with various groups including but not limited to: Production Planners, Purchasing Group, Technical Support, Support Engineering Group, Digital Services, Field Service Team, and Accounting Department • Other duties as assigned

Qualifications • High school degree or GED required • Strong communication skills • Excellent customer service attitude, consistently pleasant phone manners. Call center experience is preferred. • Basic familiarity with common office programs including Microsoft Windows, Outlook, Word, Excel, etc. Oracle experience is a plus, but not required. • International Customer Service experience is a strong plus. (experience with international customs, INCO terms and shipping charges). • Moderate typing skills, including 10-key • Previous experience with creating inventory orders and New Parts Kits is strongly preferred • Ability to run reports and a strong understanding of database and spreadsheets is strongly preferred

Physical/Work Environments • Worker will be working in an office environment

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Customer Service Rep