The Customer Service Representative position is accountable for increasing the customer satisfaction of our clients within the company. Responsibilities include but are not limited to: interacting with customers to provide information in response to inquiries about products and services and handling and resolving customer complaints.

DUTIES AND RESPONSIBILITIES ... • Interact directly with customers via phone or electronic methods • Answer phone calls in a professional manner • Work to understand customer needs, and respond to those needs promptly and in a professional manner • Process multiple orders with accuracy and speed • Provide basic product information • Handle customer complaints and direct unresolved issues to appropriate personnel within Company • Work with accounting to perform and verify customer credit worthiness • Prepare quotations when required • Work closely with all departmental personnel to support customer needs • Actively learn and use Company chosen tools; such as SAP • Work under pressure to meet required deadlines

EDUCATION AND EXPERIENCE • High school diploma, GED, or equivalent • Excellent written and verbal communication skills • Ability to communicate effectively at all levels of the organization • Strong interpersonal and teamwork skills, including listening • Attention to detail with strong customer service attitude • Proficient with Microsoft Products (Word, Excel, PowerPoint, Outlook) • SAP S/D experience an advantage • College degree or customer service experience in manufacturing environment preferred

Core business hours for this role is Monday through Friday 8am-5pm, however there is a late shift from 10:30am-7:30pm that will need to be covered on a rotation basis within the department.

This is a Hybrid role allowing for working from home and from the office in Mooresville on certain days.

Schedule will be determined upon hire.

This is a full-time position, 40 hours a week

Amiad USA jobs

Customer Service Representative