The Customer Service Representative position is accountable for increasing the customer satisfaction of our clients within the company. Responsibilities include but are not limited to: interacting with customers to provide information in response to inquiries about products and services and handling and resolving customer complaints.
DUTIES AND RESPONSIBILITIES ... • Interact directly with customers via phone or electronic methods
• Answer phone calls in a professional manner
• Work to understand customer needs, and respond to those needs promptly and in a professional manner
• Process multiple orders with accuracy and speed
• Provide basic product information
• Handle customer complaints and direct unresolved issues to appropriate personnel within Company
• Work with accounting to perform and verify customer credit worthiness
• Prepare quotations when required
• Work closely with all departmental personnel to support customer needs
• Actively learn and use Company chosen tools; such as SAP
• Work under pressure to meet required deadlines
EDUCATION AND EXPERIENCE
• High school diploma, GED, or equivalent
• Excellent written and verbal communication skills
• Ability to communicate effectively at all levels of the organization
• Strong interpersonal and teamwork skills, including listening
• Attention to detail with strong customer service attitude
• Proficient with Microsoft Products (Word, Excel, PowerPoint, Outlook)
• SAP S/D experience an advantage
• College degree or customer service experience in manufacturing environment preferred
Core business hours for this role is Monday through Friday 8am-5pm, however there is a late shift from 10:30am-7:30pm that will need to be covered on a rotation basis within the department.
This is a Hybrid role allowing for working from home and from the office in Mooresville on certain days.
Schedule will be determined upon hire.
This is a full-time position, 40 hours a week
