POSITION SUMMARY

The Eligibility Services Department at Allied is responsible for the day-to-day operations of the following services: Eligibility, Prescription Benefit Manager (PBM), Flexible Spending Account (FSA), and COBRA. The Transaction Coordinator is responsible for accurately processing eligibility data and assisting with issue resolution.

ESSENTIAL FUNCTIONS

Input eligibility data and update member records in various technology platforms
Terminate member records in eligibility programs in various technology platforms
Process annual enrollment changes for assigned groups
Assign member UID’s
Review and audit Eligibility, PBM, FSA, and COBRA transaction and maintenance reports daily
Review eligibility audit reports and determine if member updates are required
Identify transaction related processing errors
Process ID card requests for assigned groups
Process FSA debit card requests for assigned groups
Process voids and reissue payment requests within our FSA processing system
Assist with various Eligibility Services projects
Perform additional tasks and duties as assigned

EDUCATION

High school diploma or GED

EXPERIENCE & SKILLS

1-3 years related experience, preferred
Previous experience with data entry preferred
Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications.

COMPETENCIES

Communication
Customer Focus
Accountability
Functional/Technical Job Skills

PHYSICAL DEMANDS

This is an office environment requiring extended sitting and computer work

WORK ENVIRONMENT

Remote

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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Transaction Coordinator (Work From Home)