POSITION SUMMARY
The Eligibility Services Department at Allied is responsible for the day-to-day operations of the following services: Eligibility, Prescription Benefit Manager (PBM), Flexible Spending Account (FSA), and COBRA. The Transaction Coordinator is responsible for accurately processing eligibility data and assisting with issue resolution.
ESSENTIAL FUNCTIONS
- Input eligibility data and update member records in various technology platforms
- Terminate member records in eligibility programs in various technology platforms
- Process annual enrollment changes for assigned groups
- Assign member UID’s
- Review and audit Eligibility, PBM, FSA, and COBRA transaction and maintenance reports daily
- Review eligibility audit reports and determine if member updates are required
- Identify transaction related processing errors
- Process ID card requests for assigned groups
- Process FSA debit card requests for assigned groups
- Process voids and reissue payment requests within our FSA processing system
- Assist with various Eligibility Services projects
- Perform additional tasks and duties as assigned
EDUCATION
- High school diploma or GED
EXPERIENCE & SKILLS
- 1-3 years related experience, preferred
- Previous experience with data entry preferred
- Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications.
COMPETENCIES
- Communication
- Customer Focus
- Accountability
- Functional/Technical Job Skills
PHYSICAL DEMANDS
- This is an office environment requiring extended sitting and computer work
WORK ENVIRONMENT
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
