Title: Client Administrator

Location: Skopje MK

Type: Full-Time

Job Description:

Working hours: Mon-Fri | 10am to 6pm (MK)

Title: Client Administrator

Who we are Astoria is a UK based consultancy specialising in guiding new care service providers through the complexities of starting a new care business.

What we are looking for

We are seeking a client administrator to join our team in providing exceptional service to our clients. The ideal candidate will be fluent in English, possess strong communication skills, and have a keen eye for detail. At Astoria you will have the opportunity to grow and be rewarded with an exciting and challenging career in the consulting and care sector. You will be responsible for:

Answer incoming customer enquiries via phone, email, or chat
Customise care policies for clients
Check documents submitted by clients
Reach out to clients to inform them of the status of their applications
Complete applications for clients, using copy and pasting
Assisting in the completion of business plans for clients

What skills & experience you'll bring to us:

Fluent in English
Strong communication skills with excellent phone etiquette
Proficient in data entry with a high attention to detail
Previous experience in the health and social care sector or working with / for CQC is strongly preferred
Ability to communicate effectively with customers
Willingness to learn and grow with the company
Previous experience in customer service is advantageous

Benefits we offer:

Private medical insurance (after 6 months of work)
Hybrid working model - work from home, office or both
Regular team meetups - dinners, outdoor activities and events
Opportunity to travel

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