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Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
The purpose of the Bilingual Insurance Specialist position is to:
- NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
- Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle.
- Protect Credit Acceptance’s interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle.
- Handle a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles.
- Protect Credit Acceptance’s interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies.
Outcomes and Activities:
- Work a route of accounts to settle insurance claims.
- Take inbound and make outbound calls using the Artiva Call flow.
- Recommend vehicles for repossession when necessary.
- Fill out necessary paperwork pertaining to insurance claims.
- Assist in gathering documents for GAP Claims.
- Communicate with cross functional departments in settling claims.
- Collect on past due balances while insurance claims are pending.
- Process necessary paperwork pertaining to GAP Claims.
- Calculate NY GAP adjustments.
- Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time.
- You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader.
- You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score.
- You will need to be open to ongoing feedback aimed at improving performance.
Knowledge and Skills:
- You need to be assertive, PERSUASIVE and personable with our consumers.
- You need to be comfortable negotiating with customers and insurance companies to get claims settled quickly and compliantly.
- You need to remain positive, professional, determined, calm and focused when faced with challenging situations.
- You need to be a quick thinker, with an ability to understand and interpret information promptly and effectively.
- You need to be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
- You need to be receptive to ongoing
Requirements:
- You need to be able to speak clearly, professionally and articulately on the telephone.
- You need to be able to talk and type at the same time (talking with consumers and insurance companies while documenting relevant notes).
- You need to be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
- You need to be able to operate office equipment (copy machines, fax, telephone, and keyboard).
- You need to be able to document account notes clearly and efficiently.
- You need to be able to work independently and in a team environment.
- 1 year minimum experience in customer service and/or collections in a call center environment.
- High school diploma or GED.
- Proficiency in spoken and written Spanish.
- Have a high-speed internet connection with a minimum of 15mbps download speed
Preferred:
- Experience in the finance or automotive industry.
- Experience in Insurance/Claims processing.
- Experience working with collection systems.
- Experience working in a fast pace environment.
Training & Schedule Requirements:
Training:
- 5 weeks Monday through Friday: 8am - 5pm EST
- Virtual Training will be conducted beginning Monday, February 17th
Schedule:
- Monday through Friday: 10am - 7pm EST
Targeted Compensation: $23.00 - $26.91/hour based on experience
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400.
INDSERMP #zip #LI-Remote
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
