The House of Mercier is thrilled to offer an opportunity for an Email Customer Service Representative with no prior experience required! This remote position allows you to dive into the world of customer service while enjoying the flexibility of working from home. We welcome enthusiastic individuals who are eager to learn and committed to providing excellent customer support. You will engage with our customers via email, addressing their inquiries and ensuring satisfaction with our esteemed luxury products. Join us and start your journey in a rewarding career!
Responsibilities
- Respond to customer inquiries and resolve issues through email communication.
- Provide detailed information regarding products, orders, and returns.
- Document customer interactions accurately in our CRM system.
- Participate in training programs to enhance your knowledge about our products and customer service techniques.
- Collaborate with the customer service team to ensure a cohesive support experience.
- Maintain professionalism and empathy in all communications with customers.
- No prior experience in customer service is necessary; we provide training and support.
- Strong written communication skills and a customer-focused mindset.
- A positive attitude and willingness to learn in a remote setting.
- Good organizational skills and the ability to multitask effectively.
- Basic computer skills and familiarity with email platforms.
- Reliable internet connection and a suitable workspace for remote work.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
