The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply!
Responsibilities
- Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries.
- Deliver exceptional service by identifying customer needs and providing prompt solutions.
- Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
- Learn about our product offerings and company policies to inform customers effectively.
- Collaborate with team members to enhance the customer experience.
- Participate in training sessions and ongoing development to improve service skills.
- No prior experience in customer service is needed; full training will be provided.
- Fluency in English; additional languages are a plus.
- Strong communication skills with a focus on customer care.
- Ability to work independently in a remote environment.
- Positive attitude and a willingness to learn.
- Strong organizational and multitasking abilities.
- Access to a reliable internet connection and a quiet workspace for remote work.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
