Description: Position Description:
Our healthcare Business Process as a Service solution unites best-in class technology, layered with healthcare expertise to deliver efficient, effective operations. We are looking to hire an AVP – BPaaS Implementations to build and expand our Bpaas practice. This is an excellent opportunity for individuals who are passionate about making a significant impact in the healthcare sector while leveraging their technical and analytical skills.
Location: USA Remote
Duties and Responsibilities:
- Implementation Materials Development:
- Develop comprehensive materials for new implementations, including:
- Implementation Plans: Standard and Accelerated versions.
- Due Diligence Questionnaires to gather necessary information for onboarding.
- Business Requirements Documentation to define and capture client needs.
- Governance and Oversight:
- Create reusable templates and frameworks to facilitate governance meetings with clients and internal stakeholders.
- Lead and manage meetings with clients and internal teams to track implementation progress, address challenges, and ensure alignment.
- Participate and facilitate discussions with partners focused on the performance and health of accounts and implementation projects.
- Reporting and Analytics:
- Develop and manage reporting strategies for internal and client-facing reports.
- Provide strategic input on dashboards and reports to support client implementations and ongoing service delivery.
Minimum Required Skills and Qualifications:
- Extensive experience in project management with a demonstrated track record of successful project delivery. PMP or SCRUM certification is required.
- Proven experience managing and leading global, cross-functional teams.
- Strong ability to manage and influence client and internal stakeholder communications at all levels.
- Proficiency in project management tools such as Smartsheets or MS Project is preferred.
- Experience in Payor platform migration and implementation coordination
- Experience in Payor Healthcare industry
Why Firstsource
- Firstsource wins TWO coveted awards at the Barndon Hall 2023 HCM Excellence Awards
- Digitally Empowered, Intelligent Backoffice, Platform Automation & Analytics
- Global footprint with 1000+ hospitals in the US
- Leader in Payer Digital Transformation Services and Rising Star in Payer BPaaS Services in ISG Provider Lens 2021
- Ranked as Top Business Process Services (BPS) provider in “BPS Top 50” Report and Top 10 Service Providers by Growth by Everest Group
- Top 3 BPO in the chosen Revenue Cycle Management segments in US Healthcare
- More than 5,481 employees in the US with 21 centers
- Our Values: we have a Reach Code - a set of behaviors that guide our action, processes, experience and culture.
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