Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
- 20 days of paid time off and 7 paid holidays
- 16 hours of paid Volunteer Time Off
- 401K Retirement with up to 6% employer match
- Excellent Health, Dental, Vision insurance, including multiple plan options
- Health Savings Account with generous employer contributions
- Employer paid Life insurance, Short-Term and Long-Term Disability
- Tuition Reimbursement from $4,000 - $7,000 per calendar year
- Robust Learning and Development program that includes an annual professional development stipend
Responsibilities:
- Monitor and review reports to determine action to be taken on delinquent accounts in accordance with applicable rules, regulations, policies, and procedures; research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
- Contact delinquent members by telephone, mail, and electronic communications to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status. Ensure professional communications/interactions with members.
- Follow up on all promises to pay and accounts that have been referred for collection and ensure property status updates.
- Assist members in fixing automatic payment issues.
- Maintain an accurate and detailed written record of any and all communications made regarding member accounts to resolve delinquency.
- Update files and system accounts via the credit union’s collection program.
Position Requirements:
- This position is Remote.
- High school diploma is Required.
- 1+ years of prior work experience in addressing difficult customer service situations and providing resolutions in a professional and tactful manner is Required.
- Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
- Ability to multi-task and work in a fast paced, goal-oriented environment.
- Proficient computer skills with the ability to navigate among several system applications and software programs.
- Evidence of ability to be organized, analytical, and resilient.
Connexus Credit Union's Recent Recognitions:
- 5 Best Credit Unions of 2024 – Nerdwallet
- The Best Credit Unions of 2024 – Bankrate
- Best Credit Union for using Any ATM - The Balance
Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35
