UnitedHealth Group Incorporated is looking for a motivated and compassionate Customer Support Specialist to join our team in a remote capacity. In this role, you will be the first point of contact for our community, providing exceptional live chat support to patients and staff. You will play a vital role in addressing inquiries, troubleshooting issues, and ensuring a positive experience for all users. The ideal candidate will have a friendly demeanor, excellent communication skills, and a passion for helping others. If you are dedicated to providing outstanding customer service in an educational setting, we encourage you to apply.
Responsibilities
- Provide timely and effective live chat support to resolve inquiries and issues from students, parents, and staff.
- Maintain a high level of professionalism while interacting with customers in a virtual environment.
- Document customer interactions and feedback accurately in our support system.
- Collaborate with internal teams to escalate and resolve complex issues swiftly.
- Assist in developing knowledge base articles and resources to improve customer self-service options.
- Identify trends in customer inquiries and suggest improvements to enhance the overall support process.
- Other related duties as assigned to improve customer support and engagement.
- High school diploma or equivalent; degree in a related field is a plus.
- Proven experience in customer service or support, preferably in an educational setting.
- Exceptional communication skills, both written and verbal.
- Familiarity with live chat support tools and customer support software.
- Ability to handle multiple inquiries simultaneously with a calm and professional demeanor.
- Strong problem-solving skills and attention to detail.
- Commitment to the mission of UnitedHealth Group Incorporated and dedication to serving our community.
