The House of Mercier is looking for dedicated Customer Service Representatives to join our team in a work-from-home capacity. As a vital part of our customer care team, you will provide exceptional service to our clients across various channels while representing our prestigious brand. This remote position allows you to bring your passion for luxury and customer satisfaction directly into the homes of our valued customers. If you thrive in a virtual environment and are eager to create memorable customer experiences, we want to hear from you!
Responsibilities
- Handle customer inquiries and provide expert product information through phone, email, and chat.
- Assist customers with order placements, tracking, returns, and inquiries related to our luxury products.
- Resolve issues efficiently, ensuring a smooth and positive customer experience.
- Document and keep accurate records of customer interactions within our system.
- Collaborate with team members to share insights and enhance customer service strategies.
- Stay informed about our product offerings, updates, and promotional campaigns.
- Proficiency in English is required; additional language skills are a plus.
- Previous experience in customer service is preferred, especially in a remote or luxury setting.
- Exceptional written and verbal communication skills.
- Strong problem-solving abilities with a courteous and patient demeanor.
- Self-motivated and able to work independently with minimal supervision.
- Access to a reliable internet connection and a suitable home office setup.
- Flexibility to work varying shifts, including evenings and weekends as needed.
* The opportunity to work from the comfort of your home. A perfect work-life balance.
* Being part of a multicultural team with a diverse background.
* A long term commitment with the opportunity for progression.
* Prompt payment on a monthly basis.
* Various incentive and bonus payout structures based on performance and time.
* Personalised training with access to our web based knowledge library.
