Remote
What you'll do...
The Fraud Specialist will work within the Fraud Intelligence Unit to implement our fraud strategy with particular emphasis on proactive solutions to address/prevent current and future fraud. The Fraud Specialist will identify and resolve suspected fraudulent activities with current customers, potential customers, and other outside sources. This is a 100% remote position.
Day to Day, You'll...
- Monitor daily, weekly and/or monthly fraud reports to identify and stop suspicious/fraudulent activities.
- Utilize multiple investigative tools to thoroughly investigate suspicious accounts and/or activities.
- Obtain, research, and process confidential information.
- Establish and maintain financial files for department; updates information as necessary.
- Take action on accounts including closing, suspending and notating the appropriate actions.
- Respond timely to inquiries and conduct all necessary research to resolve customer requests.
- Monitor Emerald Card and Spruce activity for suspicious transactions.
- Collaborate and work well within a team environment.
- Participate within a team environment during team meetings.
- Respond to customer escalations and customer service inquiries.
- Prepare recommendations on changes to current reports, procedures or processes.
- Accept special assignments and or projects as directed by the Fraud Manager or Sr. Fraud Analyst.
- Perform other duties as assigned.
What you'll bring to the team...
- 0 - 2 years experience with fraud investigations and/or financial products and or procedures
- Ability to work independently and maintain sensitive and confidential information.
- Ability to work within a team environment and contribute positively to the team.
- Possess analytical skills and investigative skills.
- Strong customer service skills
- Strong attention to detail and problem solving abilities.
- Effective oral, written, and interpersonal communication skills.
- Ability to work effectively in a diverse work group.
- Ability to handle multiple tasks and projects simultaneously.
- Understanding and previous use of a Windows-based computer system.
- High proficiency in MS Word, Outlook and Excel.
- Ability to utilize multiple internet tools to conduct investigations.
It would be even better if you also had...
- Experience working in Salesforce.
- Previous experience investigating fraud.
- Experience in financial services
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range Minimum
15.87
Pay Range Maximum
24.04
About H&R Block...
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
