Overview
We're adding IT Helpdesk Technicians ( Service Desk Specialist) in our growing IT team in Carenet Philippines! If you possess a minimum of 3 years of experience in Service Desk management, particularly with Microsoft and/or Mac OS, and have the ambition to excel in a dynamic and fast-paced environment, then this role is an ideal match for you.
The Helpdesk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
At Carenet Health, we’re relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.
Work schedule: Shifting
Work Set up: Hybrid ( with occasional visits to Makati once or twice a month )
Eligibility: Filipino Citizen
Responsibilities
Here's how you can help us:
- Evaluate documented resolutions and analyze trends for preventive measures
- Field help requests from end users via telephone and e-mail courteously
- Document end user information and nature of problems
- Build rapport and extract problem details from customers
- Prioritize and schedule problems; escalate when necessary
- Record, track, and document the help desk request process
- Apply diagnostic utilities and access online resources for troubleshooting
- Identify and learn supported software and hardware
- Perform hands-on fixes, including software installations and hardware upgrades
- Install anti-virus software and conduct preventative maintenance
- Test fixes to ensure problem resolution
- Conduct post-resolution follow-ups
- Develop help sheets and FAQs for end users
- Ensure data confidentiality, integrity, and availability
- Uphold compliance with enterprise security policy
- Provide on-call support for 24x7 operations, available for any shift.
Qualifications
What you need to have:
- College diploma or university degree in the field of computer science and/or 2 -3 years of equivalent work experience
- Background in Service Delivery and use of ticketing tools
- Must be willing to work on a hybrid setup and report to Makati office when needed
- Must be willing to work on shifting schedule
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
Learn more at carenethealthcare.com
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