- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
- Modifies, moves, and installs new equipment
- Performs technical tasks and provides site support.
- Performs integrity testing and interviews customers to gather information about problems
- Will interface with other teams to escalate any issues that require additional assistance to resolve
- Will transfer files between networks.
TS/SCI with poly required
- High School Diploma/GED and 15 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Hardware Installation
- Installation Maintenance
- Maintenance & Repair
- Microsoft Software Applications
- Microsoft Windows System Administration
- Remote Desktop Administration
- Technology Knowledge
One of the Following Certifications Required:
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program
