Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
The Equipment Recovery process is intended to assist in the return of devices no longer being utilized by clients to the warehouse so that the equipment may potentially be redeployed for service. The Retention and Recovery Specialist is responsible for interacting with clients and client representatives which can include phone call interaction and assistance, written responses to emails and tickets, and the processing of documents and tickets related to client accounts to offer the option of continued services through private pay as well as to secure the return of VRI rental equipment.
Role Responsibilities
Interact with external and internal customers in a professional, helpful, and courteous manner.
Manage incoming phone calls by responding to requests and assisting with inquiries.
Attempt to convert clients who lose coverage through government agencies/third parties to private pay clients and persuade clients to reconsider cancellation.
Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.
Answer client questions using scripted and non-scripted responses.
Record details of calls and messages.
Maintain access to, and security of, sensitive materials.
Refer client complaints to appropriate individual.
Maintain protocol information supplied from reference materials, memos, and training sessions.
Place outbound calls to clients and client representatives to discuss returning company equipment.
Recognize, document, and alert manager of trends in calls and communications received.
Maintain detailed files for documentation. Update customer files, as warranted.
Maintain productivity and quality goals.
Other duties as assigned.
Values + Mission
All VRI team members will demonstrate alignment with VRI’s values and mission:
Mission
To be the recognized leader for health monitoring solutions to seniors and persons with disabilities or illness. Our solutions improve the quality of life and allow our clients to be safe and live well.
Values
We set the industry standard for quality in every service we provide
We recognize outstanding contributions by our team members
We provide heroic customer service
We enjoy helping others, saving lives and making a difference
We are children and grandchildren serving our parents and grandparents
We do the right thing, even when nobody is watching
We work hard and have fun
We continuously improve ourselves to be the best at what we do
Qualifications + Required Skills
Required High School Diploma or GED
1-2 years of related professional experience preferred
Ability to work flexible hours and overtime when needed
Self-motivation and the ability to work independently and with teams
Proficient in the use of Word, Excel, Outlook, and PowerPoint
Excellent oral and written communication skills
Proficient in managing multiple tasks as the same time
Bi-Lingual - Spanish (Preferred)
Pay: $16.00-$18.00 an hour
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
