Clinical Nursing Coordinator
Fully Remote • Remote Worker – N/A
Description
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Clinical Nursing Coordinator: Job Description
POSITION SUMMARY:
The RN in this role is responsible for providing and documenting call center services for patients with rare or chronic disorders, on behalf of manufacturer clients. These clients, secured by CareMetx, provide specific guidelines for required nursing services. Nurse Educators do not provide medical advice or work clinically within this role, and do not interact directly with healthcare providers or offices. The nurse reports to the Sr. Director Operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Ability to work in call center environment, utilizing computer equipment, hardware and software, to successfully execute all job responsibilitiesExecutes assigned responsibilities as agreed upon by the manufacturer client and company leadershipEducates patients, physicians and families on prescribed, FDA approved therapies, according to manufacturer client needs and requirementsUtilizes reviewed and approved call scripts for communicating key messaging to patients?Provides HIPAA compliant feedback and analysis to the manufacturer client as contractually requiredAdheres to and is compliant with mandatory HIPAA requirementsAdheres to all company policies and proceduresEffectively communicates with patient, family, provider, manufacturer and team membersResponsible for maintaining required nursing licenses and relevant certifications?Ability to manage time efficiently and prioritize job responsibilities?Conveys a strong professional image and positive attitude at all timesPerforms related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Active RN licenses must be free of disciplinary actions and/or restrictions?Minimum of 2 + years nursing experienceConsideration will be given to RN’s living in Nursing Licensure Compact ‘home states’Bachelor’s degree preferred; Associate’s degree commensurate with experiencePrior call center or telehealth nursing experience preferred
MINIUMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Knowledge and familiarity with call center and telehealth processes
Knowledge of biologic therapies, specialty pharmacy, and managed care processes
Proficient in Technology: Microsoft Office – particularly Word and Excel, Zoom, MS Teams, WebEx, Salesforce, Telephone systems)
Excellent interpersonal skills – demonstrates initiative, problem solving skills, acts as a team playerExcellent oral and written communication skillsExcellent organizational skills – ability to prioritize and adjust to shifting prioritiesExcellent judgment/ decision Making skillsCompassionate and patient-focusedAbility to sit for extended periods of timeAbility to connect to the internet from remote location, as neededAbility to perform all work duties from remote location, as neededAbility to perform administrative responsibilities accurately and on timeWillingness to work multiple US time zones as neededAbility to travel for national training meetings approximately 15%Ability to work independently as well as with a team
Ability to work flexible hours, as needed?Ability to perform other program and company priorities, as needed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Some travel may be required
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
