Job Posting
Position: Post-Closing Intake Specialist
Position Location: Remote, Work from Home
The Post Closing Intake Specialist monitors the funded pipeline for the company with the intent to communicate internally and externally suspended loan deficiencies to the various post-closing teams. Ensures suspense items are communicated and assigned timely and all correspondence to the team inbox is answered timely and accurately.
What will you do:
- Directs the assignments for all internal and external suspense items across multiple lines of business. Will assign based on suspense source, type, and loan phase.
- Communication of conditions received via multiple sources including but not limited to, email, reporting, and manual retrieval from investor websites and portals. Internal and external.
- Monitors Intake shared mailbox, responsible for receiving all incoming post-closing related inquiries, notifications, and communications, providing a fast, accurate, and knowledgeable response. Will understand how to direct and escalate email traffic to multiple groups across the company based on the nature of the request.
- Monitors the funded pipeline for delivered loans to investors but not suspended. Follows up with external partners (HFAs, servicers, investors, etc) to obtain updated review status and condition reports.
- Provides reports as necessary to leadership and the network: investor review turn times, weekly pipeline reports, monthly purchase reports, and suspense reports.
- Updates System of Record (Encompass and Purchase Clearing UI) with appropriate notes and dates.
- Attend and participate in regular team meetings, training, and discussions.
- Provides a top-tier level of customer service, responding via telephone, email, and instant message.
- Special projects or research items as assigned.
What we are looking for:
- 1+ years of related experience.
- Basic knowledge and understanding of customer service and intrapersonal best practices.
- Basic knowledge and understanding of developing specific and realistic goals and plans to prioritize, organize, track and accomplish work.
- Basic knowledge and understanding of Excel (pivot tables, v lookups)
- Demonstrated experience working in a fast paced and changing environment.
- Demonstrated experience analyzing and interpreting data.
- Demonstrated experience effectively managing relationships with internal and external partners.
At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, inclusion, and belonging. We do this with dialogue and advocacy through voluntary employee-led resource groups and corporate-sponsored events. We strive to attract, recruit, hire, develop, and retain the very best employees at all levels. Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway's Core Values.
Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
What Fairway can offer YOU!
- Competitive compensation
- Benefits include medical and dental insurance.
- Life and Disability insurance
- Matching 401k
- Employee Stock Ownership Plan
- Paid Time Off plus company-paid holidays
- Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and MORE!
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More About Fairway:
At Fairway Independent Mortgage Corporation, we're dedicated to providing an AMAZING EXPERIENCE for YOU every day.
Founded in April 1996, Fairway Independent Mortgage Corporation celebrated 27 years as of 2023! We employ over 5,200 employees nationwide. With a strong focus on purchase business, we strive to grow each year. We are proud to be awarded the 2023 J.D. Power award for being #1 in Mortgage Origination Customer Satisfaction and voted the #1 Best Mortgage Company to Work for 8 years running by Mortgage Executive Magazine based on Loan Officer votes.
Whether you’re looking to advance your career as a mortgage professional in our branch network or in a corporate support role, we offer a variety of opportunities to help you grow personally and professionally!
To view your rights as an employee in the United States, please view the following: https://mandatoryview.com
NOTE: If you are a current employee with Fairway Independent Mortgage Corporation, DO NOT submit a job application through this site. You must use this Internal Portal Site which is specifically for Fairway employees only to view & apply to job openings. Please note that not all jobs posted externally are posted internally, and vice versa. If you do not see the job you’re looking for, contact our Corporate Talent Acquisition Team for more information at Careers@fairwaymc.com.
