We are looking for Game Changers
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.
We're in search of a Team Support Specialist - Access and Intake - to join our growing team
- Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Direct work with persons served is limited.
- Data entry of client information into various systems and/or modules including authorizations, insurance policies, benefit plans, BH TEDS and WSA online state registry system.
- Responsible for answering and triaging internal and external email and telephone calls.
- Opening client charts in electronic medical records.
- May take and maintain Team meeting minutes as requested.
OTHER DUTIES
All other duties that are general in nature and are related to the scope and practice for this position.
PERFORMANCE EXPECTATIONS
- Perform job duties and responsibilities in a professional manner at all times and comply with the Code of Conduct and other standards set forth in the Easterseals MORC Employee Handbook.
- Support the mission of Easterseals MORC with integrity and act as an ambassador.
- Maintain excellence in all work efforts, presentation, attitude, and practice in a manner that demonstrates loyalty to the organization, integrity in the process, and honor to all ethical, legal/policy, knowledge-base, resources, and the purpose and intent of the organization.
- Demonstrate knowledge and skills in the effective and efficient use of human, technical, and financial resources of the organization.
- Demonstrate an applied commitment to the mission, vision and values, as well as knowledge and skills in consumer-oriented practices, as well as innovations in support, service, treatment, and care practices.
- Perform all job duties in accordance with applicable safety, health and accessibility policies and procedures.
Benefits of Being a Superhero!
We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce.
Here at Easterseals, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off /PTO PTO 3 floating holidays, in addition to Easterseals MORC 10 observed holidays.
As a member of our family, you are part of a culture that values professional development, community service and collaboration.
We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days.
We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication.
Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices.
We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement
We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please!
We offer traditional and 401k options to ensure each of our employees are able to save for their future.
We are a PSLF (Public Service Loan Forgiveness) Employer
Proud Winners of:
- Metro Detroit's 101 Best & Brightest Companies to Work For
- Corp! Magazine Diversity Award Winner
- West Michigan's 101 Best & Brightest Companies to Work For
- Crain's Cool Places to Work
- Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year
Qualifications
Behaviours
Preferred
Team player: Works well as a member of a group
Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well
Motivation
Preferred
Goal completion: Inspired to perform well by the completion of tasks
Self-starter: Inspired to perform without outside help
Education
Preferred
High School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
