CVS HEALTH is seeking a personable and proactive Front Desk Representative / Customer Support Specialist to join our team in a remote capacity. In this role, you will serve as the first point of contact for our clients, providing exceptional customer service and support. You will assist clients with inquiries, resolve issues, and ensure a smooth and pleasant experience in all interactions. Your ability to communicate effectively, multitask, and handle customer concerns with empathy and professionalism will be vital to our success. This is a fantastic opportunity to work with a dynamic team while helping clients navigate through their financial journeys.
Responsibilities
- Act as the first point of contact for clients, responding to inquiries via phone, email, and chat.
- Provide accurate information regarding our services and assist clients with their requests.
- Troubleshoot and resolve client issues efficiently while ensuring customer satisfaction.
- Maintain a well-organized digital filing system and document all client interactions.
- Collaborate with other team members to enhance customer support processes and improve service delivery.
- Stay updated on company products and services to provide informed assistance.
- Contribute to a positive team environment by sharing feedback and constructive ideas.
- High school diploma or equivalent; bachelor’s degree preferred.
- 1-2 years of customer service experience, preferably in a remote or virtual capacity.
- Exceptional communication skills, both verbal and written.
- Ability to handle multiple tasks while maintaining attention to detail.
- Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-centric attitude.
- Experience in the financial services industry is an advantage but not required.
