Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.
We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.
We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.
Position Summary:
The Chronic Care Management Enrollment Specialist at Recora is responsible for enrolling patients in Recora’s care management program. This role involves working closely with healthcare providers, patients, and their families to ensure effective communication and enrollment in chronic care management. The Enrollment Specialist will focus on enhancing patient engagement, patient outreach, and achieving program enrollment targets.
Key Responsibilities:
- Initiate outbound calls to eligible patients to introduce and explain the CCM program
- Educate patients on the benefits of CCM, including monthly check-ins, care plans, and access to 24/7 nurse support
- Verify patient identity and eligibility for the CCM program
- Clearly communicate program details, including Medicare coverage and any applicable copays or deductibles
- Address patient questions and concerns about the CCM program
- Obtain and document patient consent for enrollment
- Manage a queue of eligible patients and prioritize enrollment efforts
- Maintain accurate records of patient interactions and enrollment status
- Collaborate with healthcare providers and care managers to ensure smooth patient onboarding
- Stay up-to-date on CCM program guidelines and best practices
Required Skills
- Excellent phone etiquette and customer service orientation
- Strong attention to detail and ability to maintain accurate records
- Empathy and patience when working with elderly or chronically ill patients
- Goal-oriented mindset with the ability to meet enrollment targets
- Ability to work independently in a remote environment, if applicable
*Note: This is a 1099 Contractor position only.
